From ring to reservation. In under 60 seconds.
A step-by-step look at what happens when a customer calls your rental business and Carla picks up.
Phone rings — anywhere, anytime
A customer dials your rental location. It could be 2 PM on a Tuesday or 11 PM on a holiday. Doesn't matter.
Carla plugs into your existing phone system. No new hardware. No changing numbers. No disruption.
Carla picks up in under 2 seconds
No hold music. No voicemail. No "Please stay on the line." Just a warm, natural greeting from the moment the call connects.
She introduces herself as your rental location's assistant — or you can have her use your preferred greeting.
She understands the request
Vehicle size, pickup time, drop-off location, rental duration — Carla collects everything naturally, just like your best front desk person would.
Powered by state-of-the-art voice AI, she handles interruptions, accents, background noise, and partial information gracefully.
She checks your system and books
Carla queries your rental management system in real time, confirms availability, and books the reservation directly — no double-entry, no sync issues.
Currently integrated with RentWorks and OTA Connect. More integrations rolling out every quarter.
She upsells naturally
"Would you like to add GPS for $5/day?" Carla offers add-ons at the right moment, in a natural tone that feels helpful — never pushy.
Customers accept more upgrades when the offer feels relevant to them. Carla knows the difference.
Confirmation sent. Booking locked in.
Customer receives instant SMS or email confirmation. Your system is updated. Your team doesn't touch a thing.
If anything needs a human — unusual request, VIP customer, complex modification — Carla transfers seamlessly with full context.
Ready to see it live?
Book a 15-minute demo and watch Carla handle a real rental call — your scenarios, your questions.
See Carla in action