How much is your phone line
leaving on the table?

Light

Fewer than 10 calls / day — small single location

Moderate

10–25 calls / day — steady daily enquiries

Busy

25–50 calls / day — active location or small fleet

High Volume

50–100 calls / day — large fleet or airport branch

Very High

100+ calls / day — multi-location or franchise

Dedicated phone staff

At least one person whose primary role is handling reservation calls

Shared duty

Staff answer calls alongside other tasks (front desk, lot, etc.)

No dedicated staff

Calls handled ad hoc — not always answered promptly